Check the Dolphin Knowledge Base see below. Product training can be requested in case of employee turnover. For issues that may be related to the system usage, please refer to the Dolphin user guides to ensure this is not a training issue. The Dolphin project team can help you create with customized scripts. Vet the issue internally - prepare first level support scripts where routine system related issues can be analyzed and potentially resolved internally first. Analyze old cases for duplicate tickets - go over existing cases to ensure that a similar issue is not already in work or has already been solved in another case. This helps us offer better service level on each case. Open tickets as they occur don t wait for a number of issues to accumulate to open a large number of cases, rather open them as they come along. A minor problem or feature request that does not impact the Licensee s ability to use the Software.
#Dolphin imaging senior web developer software#
A minor feature or function of the Software fails, which results in the Software not working as described in the Documentation and with minor impact on usage. This includes any serious Error for which a work-around or detour solution has been devised or identified Any Error which does not seriously impair the functionality of the Software. Any Error which seriously impairs a major feature or function of the Software. Software deployed in a production environment significantly impacts multiple users resulting in substantial disruption of use or outage of the business process supported by the Software. Any Error causing a significant failure of the business process supported by the Software in the production environment. Software deployed in a production environment is unusable resulting complete disruption of use or outage of the business process supported by the Software with no work around. Critical Serious Important Minor Any Error causing complete failure of the business process caused by the Software in the production environment. Generally the following definitions apply. Select proper priority If all cases are assigned the same priority, then there is no priority. More detail allows us to assign the case to correct resource and fix the problem more quickly. If relevant, also provide any SAP system logs/short dumps and technical workflow log for specific record. Attachments may be uploaded directly to the DSC or attached to a DSC. Provide screenshots and/or logs Screenshots can be effective in showing step-by-step reproduction of the issues along with the screenshot of the specific record from detail screen showing all the tabs. Confirm the version of SAP and Dolphin-provided software. Provide a detailed description of the issue - If a case is submitted with limited information or a single line entry, then time will be needed for back and forth communication as Dolphin requests more information. 9 User Settings Ver Dolphin of 11Ģ Best Practices. The DSC is at Contents Best Practices Provide a detailed description of the issue Provide screenshots and/or logs Select proper priority Open tickets as they occur Analyze old cases for duplicate tickets Vet the issue internally Check the Dolphin Knowledge Base Access to DSC Initial Login Screen Main Screen.
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Want *even more* on how to create a top-notch portfolio? Click here to get my free 7-step cheat sheet for crafting a stellar portfolio.1 Dolphin Support Center Customer User Manual This manual is intended to provide information on the Dolphin Support Center, how you would use it, and some best practices to ensure that the support you receive is responsive and effective. There's inspiration everywhere - hopefully this article helped you find yours! Which developers have made portfolios that you love? What he does: front-end and WordPress development 15. Kathryn McClintock What she does: Drupal developer 14. Jonny MacEachern What he does: front-end development 13. What he does: web design and WordPress development 12. Daniel Fischer What he does: front-end, back-end (Ruby on Rails), and more 11. What he does: UX/UI design and front-end development 10. Denise Chandler What she does: web design, development, and more 9. What he does: design, front-end, back-end, and more 7. What he does: web-design and front-end development 6. Emily Ridge What she does: WordPress developer and designer 5. What he does: front-end, back-end and UX 4. What he does: UX/UI and front-end development 2. (And if you want even more guidance on building your portfolio, look here.) 1. If you’re stuck, take a look at these 15 samples of web developer portfolios for inspiration. One of the toughest things to do as a new developer is to assemble an online portfolio.
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